Support
Long term relationships, long term customers…
The most significant tenet of Harris’ corporate philosophy focuses on building and maintaining customer loyalty. Perhaps the most critical component of customer loyalty is the professionalism with which our support staff addresses your needs throughout the implementation process and beyond. To that end, Harris employs a team of highly knowledgeable software support analysts to provide you with unparalleled customer support. At Harris, we strive to provide you with long-term benefits by supplying consistent customer service that exceeds expectations. Long term relationships, long term customers- it’s our goal and our commitment to you.
We believe customer care should be accessible and user-friendly. We strive to help you and your school district to deliver results and leverage your Harris School Solutions software to achieve maximum value for your investment. Through the customer care framework our support relationship with you continues actively, for as long as you remain our customer.
Our support philosophy is based on three key principles--people, process and technology. We believe that the integration of these three elements forms the basis of a successful support organization, and we strive to provide you with long-term benefits by supplying consistent customer service that exceeds expectations. We offer on-line eSupport 24/7, including interactive Q & A, the latest software releases and departmental communications, direct access to call status and history, product documentation and the knowledge base. This is in addition to toll-free telephone support from 8 am to 8 pm EST, and a wide range of value-added services such as on-line training, system upgrades and database tuning.
How to Contact Us:
eSupport is our Internet-based support offering, which provides customers the capability to directly create a support incident and have it logged to our help desk automatically. Also, the Harris web site offers clients the option to create and search all incidents (past and current) for their site. The customer can also determine the status of their support inquiry.
eSupport User’s Guide
In addition to using eSupport to log new issues, you may contact us at:
Phone: 866.450.6696
Email: support@harriscomputer.com
Fax: 613.226.3377
Support Managers
Eleanor Stasio
Support Manager, Financial (aptaFund)
(215) 675-9850 x222
estasio@harriscomputer.com
Peter Cardinale
Support Manager, Student Information Systems (Go.edustar, SME)
(480) 467-4645 x1350
pcardinale@harriscomputer.com
Sue Porter
Support Manager, School Nutrition Services (Meal Tracker,Cafe Connect, eTrition, Lunch Express)
(916) 577-2900 x252
sporter@harriscomputer.com
Jeannie McClure
VP, Support Services
(785) 843-8150 x323
jmcclure@harriscomputer.com
Jennifer Bremner
VP, Client Services, School Nutrition Solutions
(613) 226-5511 x2105
jbremner@harriscomputer.com