Services

 

Services Catalog


For more information about services offered or for a quote please contact:

Beth Senn
Vice President, Professional Services 
     
Phone: (800) 843-8150 ext. 313 Support: (866) 450-6696 Fax: (877) 222-4259
eSupport: http://support.harriscomputer.com Email: bsenn@harriscomputer.com 
Jennifer Bremner
Vice President, Client Services, School Nutrition Solutions
     
Phone: (613) 226-5511 ext. 2105 Support: (866) 450-6696 Fax: (613) 226-3377
eSupport: http://support.harriscomputer.com Email: jbremner@harriscomputer.com


AptaFund Professional Services Catalog

SME/Linc Professional Services Catalog

The following training courses can be customized for any of our Harris School Solutions products.  Below are some of our most popular courses.  If you don't find what need, please ask!

Application Usage Assessment  
 

Leverage our experience with all the latest functionality and updates to ensure you are getting everything you need out of your system.  We’ll assess your proficiency with the software and create a personalized blueprint for success by crafting your next steps with the system.  
 
General Scope  
  • Review the current business process from a high level  
  • Perform a hands-on “Day in the Life” review of your business processes  
    • Key users/procedures  
    • Issues/challenges  
    • Manual tasks/automated tasks  
    • Daily, weekly, monthly, yearly processes  
  • Review configuration and setup  
  • Review the parameters of your setup:  
    • What function each parameter serves;  
    • How it affects the system; and  
    • What the options are
  • Review unused options and benefits  
  • Produce assessment report  
    • Document findings and recommendations  
    • Research major issues and determine a recommended course of action  
  • Follow-up telephone review of assessment report (if required):  
    • Review the issues and recommended course(s) of action as outlined in the assessment report  
    

 

Refresher Training


Having trouble with some of the updates?  Or perhaps you missed some updates after your initial training.  Harris Account Specialists are pleased to announce refresher training for all of you who have “learned on the job”.  

 
Benefits  
  • Maximize your use of the software.  
  • Dramatically increase your productivity by utilizing functionality and features you didn’t know existed. 
  • Unlearn “bad habits” by learning alternative approaches to many tasks.
 General Scope
  • Review your current business processes and use of the system.  
  • Review user interface techniques  
    • Screen views  
    • Screen/grid reports  
    • Saving reports  
  • Learn new approaches to many common tasks.  
  • Learn about new functionality and determine if it’s applicable to your organization.  
  • This training can be customized to any module. 
 

 

Training for New Staff


Have you hired new staff who will be using the software? Let our Harris Account Specialists train your new users. This service can take the burden off other users and get your new staff members up to speed in record time.  

 
General Scope  

We will:  

  • Introduce the module to the new user.  
  • Guide them through the user interface.  
  • Help them with their daily processing activities.  
  • This training can be customized to any specific area. 
  • This service also provides an opportunity to cross-train other staff members at the same time. 

 

New Superintendent/Business Administrator Training

Are you new to your organization and would like to find out more about the capability of your software package?  Let us provide you with a high level overview to help you get the most from the system in a short amount of time.   Webex sessions are a perfect vehicle for this type of session. 

 
General Scope 
We will:
  • Highlight the features and functionality of the software
  • Provide an overview of the reporting abilities of the software
  • Create or suggest reports to strengthen your business processes