Harris School Solutions

June 25, 2010

Harris School Solutions announced today that eSupport is now available to Meal Tracker, Accu-Scan, and eTrition customers. eSupport is a new customer support system that will provide faster response times for customers and ease frustrations associated with the previously used conventional telephone queue system.

In using eSupport, the customer visits a secure web site to log their support issue. This provides the customer an opportunity to describe the specific problem and attach a file or screen shot associated with the issue. The logged issue is assigned to a Harris client support representative for follow-up with the customer.

The new eSupport system will provide the following advantages to customers:

• *   eSupport saves time. Customers can specify the best time and phone number to be reached at, and can continue to  work without being tied to the telephone or having to wait on "hold."
• *   eSupport provides accurate issue tracking. The logged issue is assigned a call number and can be retrieved by the customer at any time for review or clarification.
• *   eSupport is efficient. Issues are resolved faster because the client support representative is equipped with more information to resolve the issue.
   

To register for eSupport, customers may visit http://support.harriscomputer.com. After a simple registration step, they will be ready to begin using their eSupport account to log issues and to receive individualized and efficient assistance.

Support issues may also be reported via email, at support@harriscomputer.com.

Customers who are without internet service can contact the Harris Call Center at 866-450-6696. A call coordinator will record the issue and provide a call number for the logged support issue.

Questions or concerns regarding eSupport may be directed to Sue Porter, Harris support manager, at 800-683-2234 or sporter@harriscomputer.com. A user's guide to eSupport (PDF) is available here.